Governance Tasks

The Tasks inbox is where promotion requests wait for human action. Reviewers claim a task to take ownership, then approve, reject, or request changes. Submitters whose requests were sent back can resubmit or cancel them.

Access in this section

Capability	What it allows
Any signed-in Tower user	Open the inbox, filter/sort, open a task drawer, read history
Approval access for a step	Claim, approve, reject, or request changes on tasks at that step
Original requester	Resubmit (with a new version) or cancel a request that was returned for changes

Four-eyes enforcement

Acting on a task requires that the task is claimed by you, and the claim model prevents one person from completing both submission and approval. Segregation of duties is enforced server-side through claim and assignment.

Where review actions appear

Approve, Reject, and Request Changes appear on any review step that hasn't finished yet - any step whose name includes review, approval, or check - not only a step named exactly "Approve".

How to view pending governance tasks

Open the approval inbox to see promotion requests awaiting action.

Steps:

1. In the sidebar, click Tasks (a badge shows the pending count).
2. Review the cards under Governance Tasks (shown inside the framed page header).

Verify: Task cards list model name, step, a Workflow: {process} line, and a status label (for example, "Pending review", "In progress", "Changes requested"). The card you select is highlighted with an accent border.

How to find a task

Use the toolbar to narrow the inbox.

Filter by statusSort by ageSearchMy tasks vs All tasks

Open the status dropdown (defaults to All statuses) and choose Pending review, In progress, or Changes requested.

Open the sort dropdown and choose Newest first or Oldest first.

Type a model or step name into Search tasks….

Click the My tasks toggle to swap between tasks you've claimed and the full pool.

Verify: Only matching cards remain.

Reset everything

Click Clear filters to drop the status, search, and My tasks toggle in one action.

How to open a task's details

Inspect a request before acting on it.

Steps:

1. Click a task card, or its View Details button.
2. In the drawer, use the tabs:
   • Request - model, environments, Workflow, and the process diagram; the requester's Justification appears in the Requester section.
   • Notes & Timeline - chronological log plus your team's comments.
   • Changes Requested - appears when the task is in a change-request state.

Verify: The drawer opens below the top header (which stays visible), showing request metadata, the process diagram, and history.

How to claim a task

Reserve a task so you're the one reviewing it.

Prerequisites: Approval access for the task's current step; the task is unclaimed.

Steps:

1. Open the task details drawer.
2. Click Claim Task.

Verify: The button changes to Unclaim Task, the card shows "Claimed by me", and the action controls become enabled.

How to unclaim a task

Release a task back to the pool for someone else.

Prerequisites: You currently hold the claim.

Steps:

1. In the task drawer, click Unclaim Task.

Verify: The task returns to "Pending review" and the action controls are disabled again.

How to approve a request

Approve a promotion so it proceeds through the workflow.

Prerequisites: Approval access for the Approve step; the task is claimed by you.

Four-eyes

You generally cannot approve a request you submitted yourself - segregation of duties is enforced through claim assignment.

Steps:

1. Open the task drawer (claim it first if needed).
2. Open Select action and choose Approve.
3. (Optional) Add a comment.
4. Click Submit.

Verify: The drawer closes, the task moves to "Approved", and the Tasks badge count drops.

What happens after the final approval

Approving doesn't always mean the promotion is done - it just advances the workflow. If more steps remain, the next reviewer is notified. When the last required step is approved, the model is deployed to the target environment and the request status becomes Deployed (see the promotion history). If the deployment itself fails, the status becomes Failed and the promotion history shows the reason.

How to reject a request

Deny a promotion request.

Prerequisites: Approval access for the Approve step; task claimed by you; a comment is required.

Steps:

1. In the drawer, choose Reject from Select action.
2. Enter a reason in Comment (required).
3. Click Submit.

Verify: The task moves to "Rejected" and the drawer closes.

How to request changes on a request

Send a request back to the submitter for revision instead of approving or rejecting.

Prerequisites: Approval access for the Approve step; task claimed by you; a comment is required.

Steps:

1. In the drawer, choose Request Changes.
2. Enter guidance in Comment (required).
3. Click Submit.

Verify: The task transitions to "Changes requested" and is assigned back to the original requester.

How to resubmit a change request with a new version

As the original requester, supply a corrected model version and send the request back for review.

Prerequisites: You are the original requester; the task is at the Change-Request step.

Steps:

1. Open the task drawer; choose Resubmit from Select action.
2. In Resubmit version ("Select version"), pick the corrected version.
3. (Optional) Add a comment.
4. Click Submit (enabled only once a version is chosen).

Verify: The request returns to the Approve step with the new version recorded.

How to cancel a request

Withdraw your promotion request entirely.

Prerequisites: You are the original requester; the task is at the Change-Request step; a comment is required.

Steps:

1. In the drawer, choose Cancel Request.
2. Enter a reason in Comment (required).
3. Click Submit.

Verify: The request closes in a "Cancelled" state and leaves the active inbox.

How to add, edit, or delete a note on a task

Record a comment visible to reviewers and the requester. Notes you authored can be edited or deleted later.

Prerequisites: Task drawer open. For edit/delete, you must be the note's author.

Notes disappear after a Request Changes

Notes added via Notes & Timeline are cleared when someone performs a Request Changes on the task. To keep context from being lost, paste any relevant text (a copy of your note, a short summary) into the Comment field of the Request Changes action itself.

Add a noteEdit a noteDelete a note

1. Go to the Notes & Timeline tab.
2. Click Add a note.
3. Type into Write a note….
4. Click Send note.

1. On your note card, click Edit note (pencil).
2. Change the text and click Save (or Cancel).

1. On your note card, click Delete note (trash).

Verify: Adding shows the note with your name and timestamp; editing shows the updated text; deleting removes the note from the list.